Education: High school graduate or above
Job Type: Full Time / Part Time
Handle all inquiries and incidents with excellent etiquette which covering services within the assigned territory.
Provide prompt assistance on enquiries and first-call resolution/troubleshooting to end users in accordance with standard process and job knowledge.
Ensure all user support calls and service requests are handled or escalated in a timely manner to respective supporting team.
Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking system.
Follow the incident management process and update users from time to time with latest status of problem resolution in progress for customer satisfaction.
Provisioning of user accounts and other service requests in accordance with the Service Request Procedures.
Perform task delegated by supervisor/ Management.
High school graduate or above.
Excellent oral and written communication skills, and displays high commitment to improve customer service.
Ability to provide support over the phone or email; good listening skills, professional demeanor.
Consistency in the delivery of established service standards and job knowledge.
Ability to work efficiently in high demand, team oriented environment.
Ability to be flexible with skills in a 24 hour, 7 day a week rotating roster.
An excellent career path is now available.
Interested candidates please submit your full resumé to firstname.lastname@example.org